Refund / Exchange Policy

At Shevolve, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, so we offer a flexible return and exchange policy.

How to Initiate an Exchange:

1 – Contact our customer support team via WhatsApp within 24 hours of receiving your order.

2 – Provide your order number, details, and Reason about the item you want to exchange.

3 – The Exchange items need to be shipped to our given address, the customer would bear the shipping cost.

4 – Once we receive and inspect the returned item, we’ll send out the exchanged product which depends on our below-mentioned policy and terms.

5 – We aim to make the exchange process as smooth as possible. If you have any questions or concerns, please don’t hesitate to contact our customer support team.

Note:

* Return Eligibility: Items must be processed for return within 2 days of delivery.
* ⁠Condition: Products must be unused, and in the same condition as received, with all original tags and packaging intact.
* ⁠Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Damaged and Missing Items Policy

1. Damaged Case:
* If you receive a damaged item, please get in touch with our customer support team within 24 hours of delivery.
* Provide clear photos of the damage along with your order number.
* Our team will review your claim and respond, we will arrange a replacement or refund, depending on your preference and product availability.
* Shevolve will bear the shipping charges.

Review Process:

* Upon receiving the returned item, our team will carefully inspect it.
* If the item is confirmed to be unused and in its original condition, we will approve the exchange.
* ⁠If the item shows signs of use or is not in its original condition, the exchange request will not be approved.

Exchange Approval:

If approved, we will process the exchange and send out the new item as per your request.
Please note that exchanges are subject to stock availability.

Note:
* Please ensure the item is securely packaged to prevent any damage during transit, if the product is damaged during shipping, Shevolve will not be responsible, the product will be dispatched to the customer as it was.
* Shevolve is only responsible for bearing shipping charges if the product is delivered as damaged.

Non-Approval Cases:
* If the exchange is not approved due to the item’s condition, we will return the same item back to you.

Availability:

Exchanges are subject to product availability. If the desired item is out of stock, we’ll offer a refund or an alternative product.

REFUNDS

We have a ‘No Refund’ policy. However, refunds are only allowed when during the exchange the client is unable to get the same product due to its unavailability.

We will initiate a refund to your original method of payment within [5] business days. Please note that it may take some time for the refund to appear on your account, depending on your bank or credit card company’s processing time.